SaaS Subscription Agreement

IQRA PharmaNet — Software as a Service

Last Updated: June 2026

This SaaS Subscription Agreement ("Agreement") is entered into between:

Service Provider: IQRA Clinical AI Systems ("Provider")

Customer: The pharmacy entity completing online registration ("Subscriber")

1. Definitions

**"Service"** means IQRA PharmaNet, the cloud-based pharmacy management platform

**"Subscription"** means the paid or trial plan selected by Subscriber

**"Subscription Term"** means the period for which the Subscription is active

**"Subdomain"** means the unique URL assigned to Subscriber (e.g., pharmacy-name.iqrapharmanet.com)

**"Authorised Users"** means Subscriber's staff with login access

**"Data"** means all pharmacy, medicine, customer and transaction data entered by Subscriber

2. Grant of License

2.1 License

Provider grants Subscriber a limited, non-exclusive, non-transferable, revocable license to:

Access and use the Service during the Subscription Term

Allow Authorised Users to access the Service

Store and manage Subscriber's pharmacy operational data

2.2 Restrictions

Subscriber shall NOT:

Sub-license, resell, or provide the Service to third parties

Reverse engineer or attempt to access source code

Use the Service to build a competing product

Remove or alter Provider's branding without written permission

Exceed Authorised User limits of the selected plan

3. Subscription Plans

3.1 Plan Details

|---------|-----------|---------|-----|

| Monthly Price | ₹0 | ₹399 + GST | ₹639 + GST |

| Yearly Price | N/A | ₹4,389 + GST | ₹7,029 + GST |

| Staff Users | 5 | 2 | 5 |

| Online Orders | ✅ | ❌ | ✅ |

| Advanced Reports | ✅ | ✅ | ✅ |

| Auto Backup | ✅ | ❌ | ✅ |

| WhatsApp Notify | ✅ | ❌ | ✅ |

| Network Search | ✅ | ❌ | ✅ |

3.2 Plan Selection

Subscriber selects a plan at registration. Plan changes take effect at the next billing cycle.

4. Payment Terms

4.1 Fees

Fees are as stated on the pricing page at time of subscription

All fees are in INR and exclusive of applicable taxes

GST at 18% applies to all subscriptions

4.2 Payment Methods

UPI (PhonePe, Google Pay, Paytm)

Credit/Debit Card (via Razorpay)

Net Banking

4.3 Invoicing

GST Invoice issued within 48 hours of payment

Invoice sent to registered email address

Downloadable from Admin Panel → Billing

4.4 Late Payment

7-day grace period after payment due date

Service restricted after grace period

Full suspension after 15 days of non-payment

Data deletion after 45 days of non-payment

4.5 Price Changes

Provider may revise fees with 30 days written notice. Subscriber's continued use after price change constitutes acceptance.

5. Service Levels

5.1 Availability

Provider targets 99% monthly uptime for the Service (excluding scheduled maintenance).

5.2 Scheduled Maintenance

Monthly: Up to 2 hours on Sunday 2–4 AM IST

Emergency maintenance: Notified via email/WhatsApp 2 hours prior when possible

5.3 Support

|-------------|-----------|---------|-----|

| Email support | ✅ | ✅ | ✅ |

| WhatsApp support | ❌ | ✅ | ✅ |

| Priority support | ❌ | ❌ | ✅ |

Support: admin@iqraclinicalai.com

6. Data Ownership and Processing

6.1 Subscriber Data

Subscriber retains full ownership of all Data entered into the Service.

6.2 Provider's Role

Provider acts as Data Processor. Subscriber is the Data Fiduciary under DPDPA 2023.

6.3 Data Processing Agreement

By accepting this Agreement, Subscriber agrees Provider may:

Store Data on secure servers in India

Create encrypted backups

Access Data for support purposes with Subscriber's permission

Use anonymised, aggregated data for service improvement

6.4 Data Security

Provider shall implement:

AES-256 encryption for data at rest

TLS 1.2+ for data in transit

Regular security audits

Staff confidentiality agreements

6.5 Data Export

Subscriber may export their Data at any time in CSV or PDF format.

7. Pharmacy Compliance Obligations

Subscriber warrants and agrees to:

Maintain a valid Drug License throughout the Subscription Term

Comply with all applicable pharmacy regulations (Drugs and Cosmetics Act, 1940)

Not dispense prescription medicines without valid prescription

Ensure staff are trained on legal pharmacy operations

Comply with CDSCO e-pharmacy guidelines if operating online

Provider is NOT responsible for Subscriber's regulatory compliance.

8. Intellectual Property

8.1 Provider IP

All rights to IQRA PharmaNet software, algorithms, UI designs, and documentation are owned by Provider.

8.2 Subscriber IP

Subscriber retains all rights to their business data, medicine catalog, and customer information.

8.3 Feedback

If Subscriber provides feature suggestions or feedback, Provider may use this to improve the Service without compensation.

9. Confidentiality

Each party agrees to keep confidential any non-public information received from the other party and not to disclose it to third parties without written consent.

10. Warranties and Disclaimers

10.1 Provider Warranties

Provider warrants that:

The Service will substantially perform as described in documentation

Provider has the right to grant the license in this Agreement

10.2 Disclaimer

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE. PROVIDER DOES NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE OR UNINTERRUPTED.

11. Indemnification

11.1 By Subscriber

Subscriber shall indemnify Provider against claims arising from:

Subscriber's violation of applicable law

Incorrect medicine dispensing decisions

Third-party claims relating to Subscriber's pharmacy operations

11.2 By Provider

Provider shall indemnify Subscriber against claims of infringement of third-party IP by the Service.

12. Limitation of Liability

Provider's total liability under this Agreement shall not exceed the fees paid by Subscriber in the 3 months preceding the claim. Provider is not liable for indirect, consequential, or punitive damages.

13. Term and Termination

13.1 Term

This Agreement begins on registration date and continues until terminated.

13.2 Termination by Subscriber

Subscriber may terminate at any time by:

Cancelling subscription from Admin Panel

Emailing admin@iqraclinicalai.com

13.3 Termination by Provider

Provider may terminate with:

30 days notice for any business reason

Immediate termination for material breach (fraud, regulatory violation)

13.4 Effect of Termination

Access continues until end of paid period

Data export available for 30 days

Billing obligations cease after termination date

14. General Provisions

14.1 Governing Law

This Agreement is governed by laws of India. Disputes: courts of Hyderabad, Telangana.

14.2 Entire Agreement

This Agreement, together with the Privacy Policy and Refund Policy, constitutes the entire agreement between parties.

14.3 Modifications

Provider may modify this Agreement with 15 days notice. Continued use constitutes acceptance.

14.4 Severability

If any provision is unenforceable, remaining provisions continue in full force.

15. Contact

IQRA Clinical AI Systems

Legal: admin@iqraclinicalai.com

Billing: admin@iqraclinicalai.com

Support: admin@iqraclinicalai.com