IQRA PharmaNet — SaaS Platform Last Updated: August 2026
IQRA PharmaNet follows a No Refund policy for all paid subscriptions, except in the specific situations listed in Section 5 below. This is standard practice for SaaS (Software as a Service) platforms in India.
By subscribing to any paid plan, you agree to this refund policy.
Monthly subscriptions are strictly non-refundable.
| Situation | Refund |
|---|---|
| Cancel mid-month | ✗ No refund |
| Forgot to cancel | ✗ No refund |
| Not using the service | ✗ No refund |
| Switched to a different plan | ✗ No refund |
Access continues until the end of the paid month.
Annual subscriptions are non-refundable.
| Situation | Refund |
|---|---|
| Cancel after payment | ✗ No refund |
| Cancel mid-year | ✗ No refund |
| Unused months | ✗ No refund |
| Downgrade to monthly | ✗ No refund |
Yearly plans already include a built-in discount as the benefit — 1 month free on the Starter plan, and 2 months free on the Pro plan, compared to paying monthly. No additional refund applies on top of this discount.
A refund is issued only in these specific cases:
If you were charged twice for the same subscription due to a technical error:
If IQRA PharmaNet was completely unavailable due to our fault:
| Downtime | Credit/Refund |
|---|---|
| 4–12 hours | 1 day credit |
| 12–24 hours | 3 days credit |
| 24–48 hours | 7 days credit |
| 48+ hours | Full month refund |
If your subscription was charged after you submitted a confirmed cancellation request:
Email: admin@iqraclinicalai.com
Include:
Response time: 2 business days Processing time: 5–7 business days (via original payment method)
If you disagree with our decision:
Billing Support Email: admin@iqraclinicalai.com Business hours: Monday–Saturday, 9 AM – 6 PM IST
Note: This policy applies to IQRA PharmaNet SaaS subscription fees only. Medicine/product order refunds between the shop and customer are the shop's responsibility.