IQRA PharmaNet — SaaS Platform
Last Updated: June 2026
IQRA PharmaNet follows a No Refund policy for all paid subscriptions. This is standard practice for SaaS (Software as a Service) platforms in India.
By subscribing to any paid plan, you agree to this refund policy.
Monthly subscriptions are strictly non-refundable.
| Situation | Refund |
|-----------|--------|
| Cancel mid-month | ❌ No refund |
| Forgot to cancel | ❌ No refund |
| Not using the service | ❌ No refund |
| Switched to different plan | ❌ No refund |
Access continues until end of the paid month.
Annual subscriptions are non-refundable.
| Situation | Refund |
|-----------|--------|
| Cancel after payment | ❌ No refund |
| Cancel mid-year | ❌ No refund |
| Unused months | ❌ No refund |
| Downgrade to monthly | ❌ No refund |
> Why no refund on yearly?
> Yearly plan already gives 1 month FREE (pay 11, get 12).
> This discount is the benefit — no additional refund applicable.
Refund is issued only in these specific cases:
If you were charged twice for the same subscription due to a technical error:
If IQRA PharmaNet was completely unavailable due to our fault:
| Downtime | Credit/Refund |
|----------|--------------|
| 4–12 hours | 1 day credit |
| 12–24 hours | 3 days credit |
| 24–48 hours | 7 days credit |
| 48+ hours | Full month refund |
If subscription was charged after you submitted a confirmed cancellation request:
Email: billing@iqraclinicalai.com
Include:
Response time: 2 business days
Processing time: 5–7 business days (via original payment method)
If you disagree with our decision:
Billing Support
Email: billing@iqraclinicalai.com
Business hours: Monday–Saturday, 9 AM – 6 PM IST
*Note: This policy applies to IQRA PharmaNet SaaS subscription fees only.
Medicine order refunds between pharmacy and customer are the pharmacy's responsibility.*